Frequently Asked Questions
Updated July 7, 2023
Q: What are your processing times?
A: In stock products are processed within 72 hours. Customers who purchase express shipping will have their orders processed within 24 hours. Processing time may increase up to 7 business days during sales and holiday seasons.
Products on backorder, preorder, or made-to-order have an additional processing time, listed in each individual product page. That processing time overrides our standard processing time.
Please read our Shipping, Refund and Return Policy for complete information.
Q: What are your shipping speeds?
A: Shipping times depend on the shipping carrier selected during checkout. We offer a variety of shipping speeds to best meet our customers’ needs. Please keep in mind we are not responsible for delays in the postal delivery system.
Q: My order is late, What can I do?
A: We understand how frustrating it can be when an order is late. Please contact us so that we may assess why your order is late and do our best to resolve the issue. At this time, we do allow for an additional two weeks from the day the shipping carriers have provided before we step in to remediate the situation.
Q: My Package says delivered but it isn’t at my door or mailbox, What can I do?
A: We ask that you check with any other residents that may have access to your mail. Check all camera footage if possible. And when necessary, if you believe your address unfit for deliveries, use a separate trusted address.
To protect the integrity of our business we will not refund any orders that have been “Lost” or “Stolen” after delivery. Putting it simply, Once your order shows it has been delivered it is completely out of our control.
Q: What If I bought was the wrong size/color, Can I make an exchange?
A: Yes! We accept exchanges within 30 days of delivery of your order. Please read our Shipping, Refund and Return Policy for complete information. (Some restrictions apply)
Q: I no longer want the Items I bought; can I return them?
A: Yes! We offer a 30 day return period after delivery of your order. We hope you love everything you bought but we understand that sometimes things may not be what you expected. Please read our Shipping, Refund and Return Policy for complete information. (Some restrictions apply)
Q: Can I cancel my order?
A: No, We do not cancel orders for any reason.
Q: I am just going to return my order when I get it then, So can I cancel it now?
A: Nope. You can proceed with our return policy upon your receival of your order. Please visit our Shipping, Refunds and Return Policy for complete information. (Some restrictions apply)
Q: I was sent the wrong order – Items are missing from my order, Can this be fixed?
A: We strictly watch and record what items are being put into our customer orders, but mistakes can sometimes happen. Please contact us via email and we will make sure we identify the issue and correct any mistakes! Please include your order number and what items are missing from your order in the email.
Q: Can I model for the House of Raige?
A: We are always on the lookout for individuals who wish to join our Coven! Please check out our “Join Our Team” page to learn more!
Q: Can I be an ambassador for the House of Raige?
A: We appreciate anyone who believes in the House of Raige and its products. Check out the “Join Our Team” page for more info!
Q: Do you ship outside of the US?
A: At this time, we are shipping only in the USA, More countries will be added in the future. If you love our products and live outside of the USA, please let us know via social media!
Q: Where are your products made?
A: The vast majority of our products are made in our hometown of Buffalo, NY! We do carry select merchandise that is bought wholesale and designed with our brand. You can trust that all our products have been crafted and designed with care and integrity!
Q: What are Dagger Points?
A: Dagger Points are our rewards points system. You can earn points for each dollar spent and then redeem your points for discounts and promocodes. Check your rewards balance in your My Account dashboard and redeem rewards by clicking the HR icon at the bottom right of your screen! Must be signed in to collect and redeem rewards.
Any more FAQs you think could be added to this list? Please let us know!
Contact Us
Email – contact@houseofraige.com
Telephone – 716-902-6667 (m-f 8am-6pm EST)
Posted August 7, 2023
